Case Study: Fashion Photography Customer Specialist
Felicia had already been diligently applying to positions for six months by the time her friend, a previous client, referred her to me.
She recently immigrated to the United States from Russia with a bachelor's degree in philology and education. During her transition to American life, she worked as an au pair for young children while pursuing her dream of becoming a fashion photographer. On top of her position at a local studio, Felicia built herself up as a reliable and highly-rated independent photographer online. In fact, she was featured on an international fashion magazine. Since she was still building her reputable in the photography world, she wished to apply to customer service related positions.
However, she was unfamiliar with how different American resumes were as compared to the ones used in Russia, and the information she provided was sparse. In fact, she had not included much clue about her customer service experience even though that was the role she was targeting at the time. As a result, she did not receive any calls from recruiters prior to our meeting.
To begin, I educated her on the basics of what an American resume looked like. I proceeded to asked her deeper questions that extracted missing material amplified her as a photographer who asked her customers questions to understand their needs and who figured out how to best fulfill them. I also used her time as an au pair to demonstrate her expertise in teaching others on difficult concepts.
In the end, I created a resume for Felicia that instantly captured attention. Literally, in the mid-point of our partnership, she decided to submit the rough draft of a position at her target company despite my assertion that it was not the final product. Well, days after applying, she received her first call from the recruiter of that company in months.
Now, she was in the position to determine whether the job was right for her. After the interview, she decided it was not. This actually opened doors to an even better position a month later. She was now the general manager of a local photography studio.
Names have been changed to protect personal identities.